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PRIVACY NOTICE

PRIVACY NOTICE

This notice is provided to explain the basis on which any personal information we collect from you, or which you provide to us, is processed. TLSA is committed to protecting and respecting your privacy in accordance with its privacy policy and cookies policy which has recently been updated. The basis on which we process your personal information is set out within these policies.
 

PRIVACY POLICY

While collecting and processing your personal data, Tiercé Ladbroke S.A. (« TLSA »), a company established under the laws of Belgium registered in the Banque Carrefour des Entreprises under number 0422.876.943 and whose registered address is at the following address : Chaussée de Wavre n° 1100, 1060 Brussels (Ouderghem), Belgium (Phone . : +32 800 380 692 ; E-mail : [email protected]; web site : www.footfoot.be) is acting as the data controller.

TLSA is committed to protecting and respecting your privacy.

This privacy policy provides information to you about the basis on which any personal data we collect from you, or that you provide to us, will be processed by us, when you are a visitor to our website ("site").  This privacy policy shall be read in conjunction with our cookie policy, and our site terms of use / terms and conditions.

This privacy policy applies to websites operated by TLSA ("we", "our", and "us"): www.footfoot.be

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We will collect and process the following data about you either from your use of our site:

  • Information you give us.  This is information about you that you give us by filling in forms on our site / in person or by corresponding with us by phone, face-to-face, e-mail or otherwise and includes information you provide when you register to use our site, subscribe to any of our services, use the services provided by our site or certain third party services, when you provide us with information requested by us for the verification of your identity, information submitted as part of any promotions, competitions, betting opportunities, games or contests in which you participate, or when you report a problem with our site.   The information you give us may include your name, address, date of birth, gender, e-mail address, user name and password, phone number, details of any comments you provide to us and financial and credit card information. Other information you give us may include feedback regarding our services, our stores or our sites and responses to surveys and/or market research (although you do not have to respond to such surveys or requests).   We may also collect and process records of any correspondence and communications with us and telephone calls may also be recorded.


  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, MAC addresses, traffic data, location data, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and cookies, which will be collected in accordance with our cookies policy;

    • details of your visits to our sites, details of your personal attributes, preferences and habits when using our services; we will use this information to (a) create a profile of you in order to fulfil our regulatory and legal duties; (b) create a profile for you for the purpose of enhancing your customer experience with us. If you do not wish to be profiled in this way (under (b)), please contact us at [email protected].

    • information about your visit on our site, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), services you viewed or searched for, your conduct via the site and (where relevant) details of the fulfilment of any of your orders, and any other site activity, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us;

    • transaction history and details of bets, gaming payments and other transactions you conduct on our site and (where relevant) details of the fulfilment of any of your orders, and any other on-site activity.


  • Information we receive from other sources. To comply with our regulatory obligations we will complete our own due diligence or use third party providers to assist us with background / identity or financial verification checks and may also receive information from our regulators (or third parties operating in our sector) in respect of barred / self-excluded customer lists. Personal information may also be provided to us from online vendors, service providers who refer you to our sites or services, from customer lists lawfully acquired from third party vendors and from other third parties who work with us in connection with our sites or services.   Third-party service providers may, without limitation, be appointed to provide technical support, process your transactions and maintain your accounts or to run promotions or marketing campaigns. We may have access to any personal information provided to such vendors, service providers and third party e-commerce services.

                HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information, products and services that you request from us;
    • to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with (to the extent applicable):
      • the requirements of any applicable gambling, betting or gaming law;
      • the guidance of any relevant regulatory body;
      • the requirements of applicable legislation for the combatting of money laundering, fraud, terrorist financing, bribery, corruption, tax evasion, the provision of financial or other services to persons who may be subject to economic or trade sanctions, and including (where applicable) in respect of barred customers; and
      • any other local laws, regulations, directions, codes of practice, circulars, orders notices or demands which may otherwise apply;
    • to carry out appropriate and necessary investigations and discharge our regulated social gaming responsibilities, in respect of self-excluded or vulnerable customers;
    • to send you a welcome email, to verify your account when you register with the site and to send you other emails for the purposes of providing any services, products, competitions or promotions to you, including in relation to account management or system maintenance;
    • to provide you with marketing information about other services or products we offer that are the same or similar to those that you have already purchased, or services or products you have consented to receiving on the site;
    • to notify you about changes to our services and/or products;
    • build a profile of you, your preferences and your habits. If you do not want us to use your information in this way, please let us know by contacting [email protected];
    • to provide customer support; and/or
    • to ensure that content from the site is presented in the most effective manner for you and for your computer.

      Please note we will not use any financial or credit card information for any purpose other than to discharge our legal / regulatory duties and to process payments by you for our products and services or due to you by agreement.

       
  • Information we collect about you. We will use this information:
     
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to carry out appropriate and necessary investigations and discharge our legal and regulatory obligations and duties, including to comply with (to the extent applicable):
      • the requirements of any applicable gambling, betting or gaming law;
      • the guidance of any relevant regulatory body;
      • the requirements of applicable legislation for the combatting of money laundering, fraud, terrorist financing, bribery, corruption, tax evasion, the provision of financial, other services to persons who may be subject to economic or trade sanctions, including (where applicable) in respect of barred customers; and
      • any other local laws, regulations, directions, codes of practice, circulars, orders notices or demands which may otherwise apply;
    • to carry out appropriate and necessary investigations and discharge our regulated social gaming responsibilities, in respect of self-excluded or vulnerable customers;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to enhance our site experience to ensure you receive a personalised and continuously improving customer service;
    • to allow you to participate in interactive features of our site, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • for data-matching purposes in respect of your use of our site / services and your use of certain third party services;
    • to deliver (whether directly or indirectly via third parties) effective and personalised marketing material and content of the data controller  and to assist us in the improvement and optimisation of advertising, marketing material and content, our services and the sites;
    • to measure, understand or monitor the effectiveness of advertising, promotions, marketing material and content and any joint initiatives with our affiliates, suppliers, partners, subcontractors and other selected third parties;
    • build a profile of you, your preferences and your habits. If you do not want us to use your information in this way, please let us know by contacting [email protected];
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you where permitted; and/or
    • to make suggestions and recommendations to you and other users of our site or services about goods or services that may interest you or them.


  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you.  We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
     
  • For the avoidance of doubt, to the extent that promotions or competitions are offered to individuals who do not hold an account with us, and where personal information is provided, such personal information will be held in accordance with this privacy policy.

               HOW TO AVOID TARGETED ADVERTISING ON SOCIAL MEDIA?

If you have a player account with TLSA, if you have expressed an interest in our activities or simply if you have expressed an interest on the Internet for certain themes (e.g. sporting events), it is possible that targeted advertising appears on your social networks.

If you do not want to see this kind of advertising, it is very simple to adjust your account settings on these social media.
Below you will find links explaining how to proceed for the major social media.
 

  • Facebook: https://www.facebook.com/help/164968693837950?helpref=related&ref=related
  • Youtube: https://myaccount.google.com/privacy?utm_source=OGB&utm_medium=app&pli=1#ads
  • Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
  • Instagram: https://help.instagram.com/519522125107875?helpref=page_content
     

USING YOUR INFORMATION IN ACCORDANCE WITH DATA PROTECTION LAWS

Data protection laws require that we meet certain conditions before we are allowed to use your data in the manner described in this privacy policy.  We take our responsibilities under data protection laws extremely seriously, including meeting these conditions.  To use your personal data, we will rely on four conditions, depending on the activities we are carrying out:

  • Compliance with legal obligations: As a regulated entity, we are obliged to comply with applicable guidance provided by any relevant regulatory body and has obligations under applicable legislation, including gambling, betting and gaming law and anti-money laundering/ fraud legislation. In particular, we will need to process your personal information to verify your identity, establish your age and your source of funds for the purposes of combatting money laundering, fraud, terrorist financing, bribery, corruption, tax evasion, the provision of financial or other services to persons who may be subject to economic or trade sanctions and to establish whether you have self-excluded or have been barred from any of our shops or from using our services (or those of other gambling operators). Failure to provide the requisite personal information on sign-up / as you use our site or services, will unfortunately mean we cannot provide our services to you, as to allow you to use our service would mean we would be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
  • Necessary for the entry into / performance of a contract: When you enter into a transaction with us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place a bet and pay out winnings), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up and financial information on entering into the transaction or objecting to this type of processing / exercising your deletion rights will unfortunately mean we cannot provide our services to you.  
  • Consent:  We may send you marketing messages across our platforms such as email, text messages, telephone, direct mail, inbox messaging, push notifications  about us and our site, stores, services and offers where you have not unsubscribed or managed through the preference centre, and where you have placed a bet or purchased other services from us. We provide easy ways to stop our marketing, and you can opt out at any time.  

If you are not a customer of ours but have provided us with consent to use your details for marketing purposes, then we may also contact you about our site, stores, services and offers.

If you have confirmed that you would like to hear from us about other party's goods and services then we will use your details to contact you with marketing information about such party's goods and services.  

If you have confirmed that you would like to hear directly from a third party (including other members of our Group) about such party's goods and services then we will share your details with such third party so they can contact you about their goods and services. 

In each of the situations above, you have the right to withdraw your consent at any time and can object to processing of this nature. Where you consent to us sending you marketing information, we will treat this as lasting for 24 months unless we tell you otherwise at the time.

  • Legitimate interests:  To use your personal data for any other purpose described in this privacy policy, we will rely on a condition known as "legitimate interests".  It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services to you more effectively. Effectively, this requires us to carry out a balancing test of our interests in using your personal data (for example, in order to provide you with the information, products and services that you request from us), against the interests you have as a citizen and the rights you have under data protection laws (for example, to not have your data sold to third party marketing companies without your knowledge, or not store your personal data in insecure or unstable countries or regions).  The outcome of this balancing test will determine whether we can use your personal data in the ways described in this privacy policy (except in relation to marketing, where we will always rely on your explicit consent).  We will always act reasonably and give full and proper consideration to your interests in carrying out this balancing test.

HOW LONG WE KEEP YOUR INFORMATION FOR
 

When your data is no longer required for the purposes listed above, we will delete it within the periods set out below:

  • Marketing consents will be refreshed/deleted after 24 months;
  • Call recordings will typically be deleted after 19 months;

Any other information will typically be deleted within 10 years from the date of our last positive interaction with you. We may keep your personal information for up to 10 years, to enable us to retain the information we may require for legal and regulatory purposes.

If you are not a customer and we have collected information about you, this will be deleted within 3 months (provided we do not need to keep it for regulatory purposes e.g. barred / fraudulent customers).
 

Disclosure of your information

We may disclose your personal information to any member of the GVC Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in article 11 of the Belgian Companies Code ("GVC Group").  

We will only disclose your information to:
 

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • our affiliates and selected third parties, where you have expressly opted-out of receiving marketing from us / third parties, have been barred or self-excluded, in which case we may share suppression lists with our affiliates and selected third parties, to ensure you do not receive unsolicited marketing;
  • members of the GVC Group and third party suppliers and service providers for the purposes listed under HOW WE USE YOUR INFORMATION above;
  • third party suppliers and service providers to the extent they assist the GVC Group with its legal / regulatory obligations e.g. providers of services in respect of anti-money laundering, fraud, verification etc.;
  • selected third parties so that they can contact you with details of the services that they provide, where you have expressly opted-in/consented to the disclosure of your personal data for these purposes;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site and other selected third parties;
  • other gambling operators, banks, credit card companies, ESP's (defined below) and appropriate agencies for the purpose of investigating and safeguarding against underage, fraudulent, criminal or suspicious activity (or other activities we are bound by law, regulation or guidance to investigate and safeguard against) or if we have reason to believe that you have undertaken such activity; and
  • our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, applicable independent adjudication services, sports' governing bodies and betting integrity organisations and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters etc.

In order to bet or play real money games you will need a facility to send and receive money. Third party electronic payment processors and/or financial institutions may be used to process such financial transactions ("ESP's"). By accepting this privacy policy you agree to the sharing of necessary personal information, with the ESP's, to enable the processing of transactions. Where necessary this may include the transfer of information outside of the EEA.

We will disclose your personal information to third parties:
 

  • in the event that we consider selling or buying any business or assets, in which case we will disclose your personal data to any prospective sellers or buyers of such business or assets;
  • in the event of any insolvency situation (e.g. the administration or liquidation) of GVC Group plc, or a data controller or any of its group entities;
  • if we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • in order to enforce or apply our website terms of use;
  • to protect the rights, property, or safety of us, our staff, our customers, or others.  This includes exchanging information with other companies and organisations (including without limitation, other gambling operators and the local police or other local law enforcement agencies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.

Where we store your personal data

In order to ensure fair and transparent processing, we will, taking into account our processing activities, adopt appropriate procedures for the processing of personal data, which shall include implementing technical and organisational measures which take into account the harm that may be suffered, and correct inaccuracies identified in personal data processed, so that risk of errors are minimised and your personal data is processed in a fair and secure manner.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
From time to time, service providers, members of the GVC Group and organisations with whom we work, may be located outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal data. We will also ensure that our service providers enter into compliant processing agreements with us to ensure that your personal data is processed in accordance with applicable data protection legislation.
 

Your rights

You have a number of rights under data protection law in relation to the way we process your personal data.  These are set out below.  You may contact us using the details on our site (or by contacting our DPO directly – details below) to exercise any of these rights, and we will respond to any request received from you within one month from the date of the request.
 

NUMBER

DESCRIPTION OF RIGHT

 

Right 1

 

 

A right to access personal data held by us about you.

 

Right 2

 

A right to require us to rectify any inaccurate personal data held by us about you.

Right 3

 

A right to require us to erase personal data held by us about you.  This right will only apply where (for example): we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data (in line with Right 6 below). 

 

Right 4

 

In certain circumstances, a right to restrict our processing of personal data held by us about you.  This right will only apply where (for example): you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims.  

 

Right 5

 

In certain circumstances, a right to receive personal data, which you have provided to us, in a structured, commonly used and machine readable format.  You also have the right to require us to transfer this personal data to another organisation, at your request.

 

Right 6

 

A right to object to our processing of personal data held by us about you where the processing of such data is necessary for the purposes of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process personal data which override your rights or which are for the establishment, exercise or defence of legal claims.

 

Right 7

A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you.

 

Right 8

 

A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services or products). 

 

To exercise any of your rights above, please contact [email protected].  Questions, comments and requests regarding this privacy policy are welcomed.

If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to our lead supervisory authority, which is the Belgian Data Protection Authority.  Their address is:

Drukpersstraat 35 Rue de la Presse,
1000 Brussels,
Belgium

Changes to THIS privacy policy

Any changes to this privacy policy in the future will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this privacy policy.
 
This policy was last reviewed and updated: 20 July 2020

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Responsible Gaming
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Confidentiality policy
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Contact us / Partners
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Deposit limit
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FAQ FootFoot

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GENERAL TERMS AND CONDITIONS

Please carefully read the general terms of use of the web site www.footfoot.be. By clicking « I confirm that I have read and agree to accept the general conditions» when setting up the account from the registration page, you formally agree that you have read, and are bound by, these terms.

If you disagree with the general terms of use, you should immediately stop using the www.footfoot.be site in any manner, as well as the services that it offers.

It is your responsibility to make sure that you have understood the contents of these general terms. You are also responsible for enquiring about laws applicable in your country prior to registering, as some games of chance are legally prohibited or restricted by specific provisions in some places.

These general terms were last updated on 30 June 2020.

1.         Definitions and general clauses

1.1.      The general terms apply to the whole games of chance offer found on the www.footfoot.be site and compile all terms and conditions that define and govern the contractual relationship as it is defined below, and that the parties, as they are defined below, agree to perform.

1.2.      The « Licence » is the approval received from the Commission des Jeux de Hasard (« CJH »), authorising the online games of chance offer. For further information about the CJH, opinions, decisions and game control in the framework of Belgian laws, the CJH site can be viewed at the following address: http://www.gamingcommission.be.

1.3.      The www.footfoot.be site is operated by S.A. TIERCE LADBROKE (« TLSA »), a company established under the laws of Belgian registered in the Banque Carrefour des Entreprises under number 0422.876.943 and whose registered address is at the following address : Chaussée de Wavre n° 1100/3, 1060 Brussels (Auderghem), Belgium (Phone: +32 2 349 16 11 ; E-mail : [email protected]; web site : www.footfoot.be).

1.4.      The F1 class license (operation of gambling organisations), bearing n° FA 116584, was granted to the TLSA company by the CJH in 2020 ; the F1 class licence + (operation of gambling organisation through information society instruments), bearing n° FA + 116584, was granted to TLSA by the CJH in 2020.

1.5.      Footfoot.be is a trademark registered by TLSA and the name « Footfoot.be » refers to TLSA.

1.6.      The on line casino games are offered and managed under the E license n°E252907 (sale, rental, leasing, distribution, delivery, import-export, production, maintenance services, repair and equipment of games of chance) granted by CJH to the « PROFESSIONAL GAMING SERVISES » company, with head office in 1300 Wavre, Avenue Lavoisier 29.

1.7.      The « Operator » shall mean TLSA for the online betting offer. This Operator uses the existing multiple product site of TLSA, and complies with applicable laws, has rights and duties arising therefrom regarding games within the scope of their licence.

1.8.      The « User » is an individual who is bound by contract to TLSA for the bets offered in the Sports Module.

1.9.    A « Player Account » is an account held by a single User for the sole purpose of completing transactions in connection with the on line games of chance.

1.10.    The « Required legal age » is the age that the User has to have to take part in the online games of chance. In Belgium, the Required Legal Age is 18 or more for online betting, and 21 or more for Virtuals.

1.11.    The « Contract » is the contractual relationship between the Operator and the User, governed by the terms of use such as set in article 1.16.

1.12.    The « Authorities » are the Belgian authorities.

1.13.    The « Site » is the web site, accessible at the Internet address www.footfoot.be.

1.14.    A « Provider of Payment Solutions » is an intermediary acting as payment agent.

1.15.    A « Financial Institution » shall mean and bank and/or an institution whose business is governed by national laws applicable to financial or similar services.

1.16.    By opening a player Account, the User agrees to comply :

a.        With these general terms as well as all provisions that these general terms refer to ;

b.        With the « U.P.A.P. regulations » such as issued by the Union Professionnelle des Agences de Paris, in its provisions relating to the on line gambling offer: http://www.upap-bvwk.be/reglement/ ;

c.        With the rules (« specific terms » or « terms and conditions » regarding special offers from the Operator

In the event of any discrepancy between such rules, the precedent order shall be the one mentioned in the above paragraph.

The Contract between the User and the Operator is also governed by :

a.        The « Confidentiality and data management policy » ;

b.        The « Player Protection Policy »: Responsible Gambling; and

c.        The « Security Policy ».

All rules listed in this article are jointly referred to as the « Terms of use ».

1.17.    The User is aware that he takes the chance of losing money when subscribing for the games of chance offer found on the Site and agrees that he shall be solely responsible for his possible losses.

 2.         Change in the Terms of Use

2.1.      The Operator reserves the right to change the Terms of Use unilaterally and without notice.

2.2.      The Operator shall make its best efforts to inform the User of any major change made to the Terms of Use.

2.3.     The User is responsible for carefully reading the amended Terms of Use, which may be freely viewed on the site, and for remaining informed about changes thereto. In the event of a disagreement, the User may promptly notify his refusal of being bound by the new Terms of Use and shall ask the Operator to close his account in accordance with article 14.2 of the Terms of Use.

2.4.      Any connection to the site by the User, after being informed of the changes made to the Terms of Use, shall constitute acceptance of such changes.

 3.         Access to the Site and use

3.1.      Access to the Site is allowed temporarily and the Operator reserves the right to withdraw, suspend or change any aspect or feature of the Site without prior notice. In addition, the Operator has the right to suspend the access to part or all of the Site, for maintenance reasons. The Operator shall not be held responsible for any unavailability of the Site, whatever the reason, time or period therefor or thereof.

3.2.      The Operator may at its option, change the offer and the contents of the games of chance offered on the Site, at any time (provided such changes have no impact on the current games and/or gambling).

3.3.      The User shall use the Site for personal and non-commercial reasons only. He may not give access to the Site or reproduce it in full or in part, in any form, without the Operators consent, including by setting up links to the Site.

3.4.      The User is not allowed to use the Site for slanderous, abusive, obscene, illegal, racist, sexist, discriminating purposes or in a manner against public order and/or good moral standards.

3.5.      It is prohibited to wilfully introduce viruses, Trojan horses, logical bombes or other malevolent or technologically damaging equipment.

3.6.      The User is not allowed to access the Site fraudulently. The User shall not use, directly or indirectly, any automated site access request. In addition, the User shall not cancel, attempt to cancel or by-pass in any way any of the security measures set up by the Operator. The User agrees to use the site as well as all items related thereto and/or incorporated therein, such as hyperlinks, programmes, data bases, editorial contents, graphical symbol, etc., in accordance with the Terms of Use and for the purposes of Games offered by the Operator.

3.7.      The User is responsible for making all necessary arrangements to access the Site. The Operator shall not be held responsible for the consequences related to the User's choice of his Internet access provider.

3.8.      Any attempt by the User to use the prohibited assistance of a software programme with artificial intelligence during his participation in the on line games shall result in the blocking of his account as well as temporary or final exclusion, with no claim possibility.

3.9.      The compatibility of the Site with the equipment or the software programmes used by the User is not guaranteed in any manner by the Operator.

3.10.    Should the User find any error of any kind, he is responsible for contacting the « Customer Department » of the Operator promptly.

 4.         Account opening

4.1.      The User certifies :

a)      That he is an individual ;

b)      That he is of the Required Legal Age and is legally allowed to play games of chance in the country where he is located ;

c)      That he may enter into legally binding contracts ;

d)      That he is not excluded himself from taking part in games of chance, that he is not entered in the EPIS system (database of excluded players managed by the Gaming Commission in Belgium) nor any other similar database, that he is not restricted from taking part therein, and that he has not been excluded by the Operator;

e)      That he is not restricted from opening an account and taking part in on line games of chance in his country;

f)       That he acts alone for his own account and not on behalf of someone lese and/or for the benefit of one or more third parties ;

g)      That any personal information he provides to the Operator in accordance with article 4.5 is true ;

h)      That the funds used to gamble on the Site do not come from illegal sources.

i)        That when he makes use of the games chance offered on our Site, he is either on Belgian territory, in a non-excluded jurisdiction or in a jurisdiction in which use of Belgian games of chance are not prohibited.

4.2.      The User also certifies that :

a)      He is not restricted from placing bets in pursuance of the terms of his employment contract and of rules issued by any association/federation he should otherwise comply with ;

b)      When the bet is placed on the outcome of a race, a competitive sports or any other event or process or the chance that an event will take place or not, he does not know the outcome of the said event ;

c)      He cannot influence in any way the event that he has placed a bet on. As part of our efforts against match fixing, the Operator reserves the right to not pay out the winnings of a User who bet on a match that one of his family and friends could have influenced. In that case, the stake will be refunded. Should there be any suspicion of match fixing, the Operator reserves the right to alert the relevant authorities.

4.3.      Should a declaration specified in articles 4.1 and 4.2 be untrue, the User's registration shall be denied. If the User was already registered, his Player Account will be closed, and the Operator shall not have to pay the gains that the User could have been entitled to. The Operator reserves additionally the right to inform the CJH, the police, or any other relevant public authority of the disputed situation.

4.4.      No User may hold more than one account on the Site. The Player Account is personal. The User shall not allow any third party to use it, not even free of charge. Should it come to light that the User has opened several accounts using the details of other parties; or by attempting to circumvent our security systems, the Operator reserves the right to close these duplicate accounts as well as the original, without refunding any deposits or paying out of any winnings.

4.5.      When opening a Player Account, a number of pieces of personal information should be provided (including but not limited to : full identity, age, place of residence, identification number in the National Register, occupation, valid electronic address) and the Operator reserves the right to ask for supporting documents for such information in order to adhere to Belgian law. Should the User not provide the requested documentation within a reasonable timeframe, the account will be closed without refunding any deposits nor paying out winnings.

4.6.      The information of the User is processed in accordance with the « Data confidentiality and processing policy » of the Operator. That policy shows the type of information that the Operator collects and the use that is made thereof.

4.7.      The Operator has the right to share the personal information it has, including the personal data and betting history, with regulation organisations, sports organisations or other organisations including the police, in the framework of an investigation into fraud, money laundering or sport integrity issues and to comply with its legal duties. Personal data can also be transferred, either pseudonymised or anonymised, to scientific institutions for scientific research purposes.

4.8.      The User formally acknowledges that the use of the Site is prohibited for people that are not of the Required Legal Age and that he will not help any person that is not of the Required Legal Age ask to open a Player Account and/or use a Player Account. Should this occur, the Account will be immediately closed without refunding any deposits nor paying out any winnings.

4.9.      Should it be found that the User is not of the Required Legal Age to take part in games of chance in the country where he is located, his bet will be refunded but the Operator shall not have to pay him the gains he could have claimed.

4.10.    If the age of the User cannot be confirmed with certainty, the Operator may prevent the User from withdrawing funds from his account and/or accessing some or all sections of the Site.

 5.         Regulated territories

5.1.      There are in some countries some legal restrictions regarding the opening of accounts and online games of chance placed by individuals based outside the Belgian territory. It is the User's responsibility to comply with laws relating to games of chance applicable in his country before registering with the Site.

5.2.      No gain shall be paid and no withdrawal shall be made if the User is located in a country where online games of chance are illegal.

5.3.      The availability of the Site is not an offer, solicitation or invitation by the Operator to use its services from a country where such activities are considered as illegal. The Operator shall not in any case, be held responsible for any breach of the laws of the country of the User in connection with the use of the Site.

5.4.         Should the Operator become aware of a connection made coming from a prohibited territory, the Account with be immediately frozen. The User can get in touch with [email protected] to reopen the Account, upon providing proof that he is back on Belgian territory or in a non-excluded jurisdiction.

 6.         Account management

6.1.     The User should make sure that all the information provided upon the opening of his account (including but not limited to, his address, telephone number and e-mail address) is accurate and up to date at all times. The User may at any time access the personal data of his account and change the same on the Site.

6.2.     The Operator reserves the right to suspend or close the Player Account if the information that the User provided upon the setting up of the Player Account, including the identifier and security issues, are found offensive or inappropriate.

6.3.     Should the User lose or forget his identifier and/or password, or should he fear that they have been passed to a third party, he should immediately contact  the Operator to be issued a new password. Such new data will be sent to him by electronic e-mail.

6.4.     The User shall be solely responsible for operations made from the Player Account. If a third party accesses the Player Account (with or without the User's authorisation), the User shall bear full responsibility for his actions and compensate the Operator for all costs, complaints and losses resulting from the use of or access to, the Player Account by the third party. The User will have to take appropriate security measures regarding the Account.

6.5.     The bet amount shall never exceed the amount available in the Player Account.

6.6.     The User understands that the funds deposited in the Player Account produce no interests and that the Operator is not a financial institution.

6.7.     Should a User manage to create multiple Player Accounts, despite the security systems in place, will not be paid any wins from his supplementary Player Accounts. Additionally, the Operator reserves the right to close the duplicate Player Accounts as well as the original. The Operator will not be expected to refund any stakes, nor pay out any winnings originating from these illicit Player Accounts.

 7.        Depositing funds and withdrawals

7.1.   The documents needed by the Operator to approve withdrawals are the following: an identification document issued by a competent public authority (ID card or Passport) with a photo, as well as proof of residence or stay in Belgium or a non-excluded jurisdiction (e.g. a telephone bill or a utility bill which is no more than 2 months old.), if you do not have Belgian nationality. If this documentation is not provided, no withdrawal will be possible. In case of doubt concerning the identity of the User, the Operator reserves the right to ask for all other information or document that are deemed necessary to validate the withdrawal.

7.2.  The Operator reserves the right to change, at any time, the available payment methods to fund the Player Account.

7.3.      Whatever the payment method used, no cost will be charged by the Operator to the User when funding his Player Account. It is the User's responsibility to check whether costs will be charged to him by the Financial Institution or the Payment Solution Provider that he uses. Only those payment methods allowed under Belgian legislation are available on the Site.

7.4.      No cost shall be charged by the Operator to the User withdrawing his gains by bank transfer to a Belgian account. In order to comply with Belgian legislation, the Operator does not accept withdrawals made to international bank accounts.

7.5.      The Player Account shall not be used as banking services and deposits made shall not be used other than for subscribing for the games of chance offer made on the Site. At the sole discretion of the Operator, should the slightest abuse be suspected (for instance in the event a deposited amount has not been used at an adequate level of game and the User then makes a withdrawal request in connection with the deposited amount), the Operator reserves the right to cancel the respective deposits in full or in part, to refund the deposited amount, to deduct any cost that could have been sustained in connection with the transaction and to close the Player Account for an indefinite period of time. In addition, in accordance with the rules intended to prevent money laundering, a report may be sent to the Authorities.

7.6.      The Operator reserve the right, at his sole discretion and without having to justify itself, to refuse a deposit or withdrawal method submitted to it, even if it was accepted before in the case of the User or of other customers.

7.7.      The credit transfer cannot be completed unless a valid photocopy of the ID card and a copy of the IBAN have been sent to the Operator and validated by it. The Operator reserves the right to ask for any other information or document found necessary for validating the gain withdrawal.

7.8.      To comply with the Royal Decree of the 25th of October 2018 relative to the operational procedures involved in offering games of chance and bets online, deposits are limited to a €500 maximum as of the 1st of June 2019.

Any User who wishes to have that limit lower than €500 can do so by lowering his deposit limit in his Player Account.

Any User that wishes to increase their deposit limit will be able to do this by making the necessary changes in his Player Account. The Operator will communicate this wish to the Gaming Commission which will respond within 3 days. If the Gaming Commission refuses the increase of deposit limit, the Operator will not be able to grant the User’s request.

7.9.      Any possible refunds caused by violating the Terms and Conditions or after an Account closure, will only happen after the identity of the person involved has been verified and proof that the bank account, Paypal account or other methods of withdrawal belongs to said person. Bank transfers will only be made to Belgian accounts.

8.         Payment of gains

8.1.     The yields generated by the bets placed on online games of chance shall be added to the Player Account balance after the bet has been won. That amount shall remain on the Player Account unless the User asks for a withdrawal. If the balance of the Player Account is down to zero, the User shall transfer funds before being able to place a new bet.

8.2.     The User is responsible for declaring his gains and losses if required by the laws of his country.

8.3.     Unless legally specified otherwise, the Operator shall pay the User's gains net of taxes into the Player Account.

 9.         Bets

9.1.      Placing a bet is up to the User's personal appreciation. When placing a bet, the User declares that he has not been influenced by the Operator on the purpose of the bet.

9.2.      At its sole discretion, the Operator reserves the right to refuse all or part of a bet or limit the stakes of a User without having to justify the reason therefor.

9.3.      After the User has placed his bet and received confirmation that the latter has been accepted, he cannot cancel it.

9.4.      The Operator reserves the right to modify any and all errors in odds or bet offerings, to cancel incorrect bets and to cancel late bets even if they are accepted by our system. The Operator will refund the stakes linked to these bets back to the User.

9.5.      It is the User's responsibility to make sure that the data of all his transactions are correct. He may view all bets placed on the Site in the « Account history » section.

 10.       Maximum payment

The maximum total daily payment amount for each bet placed on the Site is mentioned in the UPAP-rules: http://www.upap-bvwk.be/reglement/

 11.       Temporary closure of Player Account and self-exclusion

11.1.       The Operator offers a temporary closure option or a self -exclusion option if the User has the feeling he can no longer control his game and needs help to stop.

11.2.       By choosing the option “temporary closure” in his Player Account ( tab “Responsible Gaming”), the Operator will prevent access to the Player Account during the period that the User has set.

11.3.       By choosing the option “self exclusion” in his Player Account ( tab “Responsible Gaming”), the Operator will prevent access to the Player Account during the period that the User has set, with a minimum of 6 months. A self-excluded Player Account cannot be reactivated before the end of the self-exclusion period. At the end of that period, the User may ask the « Customer Department » to reactivate his player account in full.

11.4.       Self-exclusion is a joint undertaking by the Operator and the User. During the exclusion period, the User may not attempt to reopen his account or set up a new one by any means, including via third party identity.

11.5.       The Operator shall not be held responsible for the fact that the User is no longer able to bet on the Site due to his self-exclusion.

12.       Account adjustment

12.1.    If the Operator pays into the Player Account an amount exceeding the amount that the User is entitled to, (for example after an error in the game or a modification of the odds) the Operator has the right to change the balance of the Player Account. If the User has in the interim, already withdrawn the funds from the Player Account, he shall return the unduly collected amounts on request. Should the User refuse to return the amount owed, the Operator reserves the right to recoup the sum from his following deposit.

12.2.    In the event of an error, the Operator has the right to change the Player Account so it displays correct information (example: error in the coding of the result of an event).

12.3.    As far as possible, the Operator tries to avoid any error in the framework of the betting offer he offers. However, if, due to human error or to a technical problem, a bet is accepted at a price that is :

a.      Significantly different from market prices at the time of the betting ; or

b.      Clearly incorrect considering the likelihood of the event at the time of the bet,

Only the amount corresponding to the correct price shall be paid to the User.

12.3.    In order to establish the proper rating, the Operator shall take into account the ratings available in the general market at the time of the bet. That article is likely to rely on the following cases (these are examples and the list is not complete in any way) :

a.      The indicated ratio is 6, whereas the general market rating is 1.60 ; or

b.      The ratios of the bet handicap have been reversed.

c.      The rating is incorrect after match fixing (or suspicions of match fixing) has been found.

13.       Closing of a Player Account

13.1.    The Operator reserves the right, at its full discretion, to close a Player Account at any time, including :

a.        If the provisions of the Terms of Use are not complied with ;

b.        When the User has committed fraud (e.g. identity fraud to create one or more accounts whilst getting around the mandatory checks at registration, the creation of multiple accounts to take advantage of special offers, collusion, the use of a VPN to get around territorial restrictions, etc…), is suspected of conducting illegal activities or hacking actions or if the User has tried to use the Site in an illegal manner ;

c.        When the User has made a fraudulent payment including but not limited to, the use of a stolen credit card or a money-laundering operation.

d.        In cases of repeated abuse of errors and flaws in our systems(e.g. late bets (specifically bets that were placed after the result was known but not yet shown on the website), incorrect odds, etc…)

13.2.    The User may close his Player Account at any time. He should advise the Operator of his wish to close his Player Account by e-mail, fax or mail (information in the « Contact us » section of the Site). In that case, any remaining balance on the Player Account shall be refunded. To comply with Belgian legislation, any deposits that haven’t had 100% of their wagering done will not be eligible to be refunded. If a bet is pending, due to the outcome of the event it is linked to not being known yet, but ends up being in favour of the User, the respective amount shall be paid after the bet is completed.

13.3.    If the User does not use his Player Account to take part in the games of chance offered by the Site for a period of 12 consecutive months, the said Account shall be deactivated, without prior notice (« Inactive Account »).

13.4.    The Operator reserves the right to close any Inactive Account whose balance is down to zero for a period of 6 consecutive months.

13.5.    Should the User, whose account has been deactivated, not contact the Operator in the 9 months following the closure to ask for his money back, the Account will be closed and any outstanding balance will be definitively taken by the Operator.

13.6.    The Operator shall not be responsible for the consequences of the closing of the Player Account and the end of the activities of the User on the Site.

13.7.    After the Player Account has been closed, the User agrees that his rights to use the Site are immediately revoked.

 14.       No guarantees

14.1.    The Operator applies all its skills to continuously optimise the Site. All implied guaranties or conditions of quality, fitness for use, relevance or completeness are excluded herefrom within the limits authorised by the law.

14.2.    The Operator does not guarantee that the Site :

a.        Will meet the User's requirements,

b.        Will not sustain any interruption ;

c.        Will be appropriate, protected or error-free at all times.

14.3.    The Operator does not guarantee that defects, if any, will be corrected or that the Site or the server making the Site available are free from any virus or bugs.

 15.       Intellectual property rights

15.1.    The Operator enjoys protection of all its intellectual creations coming from the, and found on, the Site. Such protection applies to anything found on the Site, i.e. the data (or Data) such as contents, data, hyperlinks, quotes, slogans, entries, databanks, graphs, statistics, pictures, images, portraits, illustrations, drawings, logos, figurative trademarks, verbal brands, sounds, films, animation series, reproductions, ideas, concepts, patents, etc. The Operator manages the rights relating to the data. All the data is the property of the Operator, unless the latter formally waives the same. The Operator is allowed to change (or have changed) or deleted unilaterally the data at any time. Such an action is not a fault and creates no precedent. For the change, deletion or use of the data, the Operator may conduct a « case by case » assessment. The User has only a strict use licence considering the data (Data) in the framework of the normal use of the web Site internet. The User should not copy, distribute, adapt, transform, translate, etc. the data, for other purposes, without the formal authorisation of the Operator and as needed, the initial holder of the intellectual property rights. He should also refrain from placing a hyperlink referring to the Site or a ‘deep link' (framing of a web site in another web site) without the prior and written authorisation of the Operator. The User shall hold harmless and compensate the Operator for any infringement of the latter's rights or that of third parties (for instance, copyright, neighbouring rights, rights related to data banks, patent rights, the rights of the shown individual to prohibit the circulation of his image …) that he may commit or inspire as needed.

15.2.    Any assumed attempt aimed at unlawfully changing, damaging, abusively using or destroying the Site, the network, the data banks, the data, the software and/or the equipment, may lead to a complaint to the relevant authorities and in court (police, prosecutor…) and filing of civil action by the Operator.

 16.       Links of the Site

16.1.    If the Site contains links to other sites or resources offered by third parties, such links shall be displayed for informational purposes. The Operator shall not be responsible in any manner for the contents of such sites or resources and hereby declines any responsibility for any loss or damage resulting from the use of such sites. The Operator is not responsible for the information that such sites or resources may retain about the User .

16.2.    The existence of a link on the Site does not constitute any approval of the use of that link, of the company or of the organisation that managers the site that the link refers to nor of the contents behind the link.

 17.       Download of contents to the Site

17.1.    Some of the games of chance available on the Site allow the User to use his own content (« User Content »). The User remains the owner of his User Content and acknowledges that he is solely responsible therefore. The Operator does not approve any User Content, and therefore formally declines any responsibility related to User Content.

17.2.    The User represents and states that the User Content:

a.            Is an original work that he has created or for which he has secured the owner's consent;

b.            Does not infringe any intellectual property right nor any confidentiality rights of a third party, wherever he may be;

c.            Contains no information or declaration that is disparaging, offensive, indecent, inappropriate or slanderous;

d.            Contains no virus, Trojan horse, nor malevolent code able to deactivate, affect, damage or disturb the Site or the software, data or material that the Operator is the owner of or that it operate; and

e.            Complies with all applicable laws and regulations including but not limited to, data protection laws and confidentiality laws.

17.3.    The Operator reserve the right (which is not a duty) to decide whether the User Content meets the terms of use and to close the User Account and/or to prohibit the User Content on the Site, at any time and without prior notice.

 18.       Information system breakdowns

18.1.    The Operator is not responsible should a bet, for any reason, not be placed (including but not limited to : site disconnection, computer problems or communication service failure or internet connection problems). The balance of the Player Account shall be the one entered in the server of the Operator, at any time.

18.2.    The balance displayed on the server when the User connects back to the Site, after disconnecting, will take into account the results of the last bet placed before the disconnection provided it has been properly validated prior to the disconnection and the outcome of the event is known.

 19.       Non-compliance with use conditions

19.1.   The User agrees on request, to compensate the Operator for any loss, expense, damage, claim, responsibilities and costs, including legal costs arising from any failure by the User to comply with the use terms.

19.2.    Non-compliance with the Terms and Conditions could cause the temporary or definitive closure of the Player Account. The Operator reserves the right to decide the consequences of each case.

20.       Liability limitation

20.1.    The User agrees that the use of the Site is at his own risks. The Operator shall not be responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with the use of the Site or of the contents it refers to.

20.2.    The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with any loss of content or material downloaded or transmitted through the Site.

20.3.    The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with a change in, suspension or interruption of, the Site, or in connection with any disorder in the Internet network affecting the operation and/or process of one or more games of chance offered on the Site, any failure of the reception equipment or of communication lines, or any technical, hardware or software failure of any kind, that prevented or limited the User's participation in one of the games of chance offered on the Site (incomplete list).

20.4.    The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with any malevolent use of the Site or its contents by any person.

20.5.    The Operator is not responsible in any way for any loss and/or damage, whether direct or indirect (including but not limited to, any missed gain or loss of chance) that the User or a third party sustained in connection with any breach of the Terms of use for raisons beyond the reasonable control of the Operator, including force majeure events (i.e. any circumstance or situation that a person may not reasonably control, resulting in a delay or failure of performance, and including but not limited to fire, lightning, war, floods, strikes, sabotage, bad weather or Authorities' actions), specific Internet network problems, information system failures, telecommunication equipment and network failures, electrical power outages.

 21.       Fraud

21.1.    The Operator reserves the right to initiate proceedings against the User if he takes part in dishonest, fraudulent or illegal activity, in money laundering operations, and to provide such information to the Authorities. The Operator reserves the right not to complete the payment if the User is suspected of  taking part in such activity.

21.2.    The User agrees to compensate, on request, any cost, charges or losses that the Operator sustains or will sustain (including any direct or indirect loss, losses of profit and bad reputation) directly or indirectly resulting from the User's participation in fraudulent, dishonest or illegal activity.

 22.       Conflicts

22.1.    For any claim relating to the games or gain payments , the User should get in touch with the « Customer Department ».

22.2.    If the User is dissatisfied with the response to his request or complaint, he has the right to go to the CJH, mentioning at least his name, first name and date of birth, either by e-mail sent to [email protected] , or by mail to the following address: 1000 Brussels, Cantersteen, 47.

 23.       Refusal of payment and liability compensation

23.1.      The Operator reserves the right, without any notice, not to complete the payment and declare invalid bets on an event, should it have evidence of the following :

a.      The integrity of the event has been questioned ;

b.      the prices have been rigged ;

c.      the match has been rigged ;

d.      the User was not of the Required Legal Age when the bet was placed ;

e.      the laws of the country of the User prohibited access to on line games of chance at the time of the betting ;

f.        the User did not comply with article 4.2 of these Terms of Use ;

g.      the Operator could not check the identity or address of the User.

h.      the Operator established abuse or any kind of fraud by the User

23.2.      Should the User owe money to the Operator for any reason, the latter has the right to offset that amount with the amounts available in the Player Account.

24.       Non-validity of the Terms of Use

24.1.    Should one or more of the provisions of the Terms of Use be found invalid or unenforceable for any reason, they shall be changed as far as necessary for making them enforceable.

24.2.   Should one or more of the provisions of these Terms of Use be declared null and void, the other clauses shall remain in full force and effect.

 25.       Waiver

No failure or delay by the Operator in the exercising of its rights under these Terms of Use shall be considered as a waiver of tis rights. In the same way, the single or partial exercising of a right shall not prevent the future exercising of such rights or of any other right.

 26.       Transfer of rights

26.1.    The User shall not grant, transfer, alienate his rights and/or duties in pursuance of the Terms of use without the Operator's prior and written consent.

26.2.    The Operator may grant, transfer or alienate his rights under these Terms of use, to any other legal entity, in any country, without first securing the User's authorisation and subject to the CJH's supervision.

 27.       Applicable law and jurisdictional clause

27.1.    The Operator uses User personal data in accordance with its privacy policy which can be found at the following link: https://Footfoot.be/data-confidentiality. The Operator reserves the right to modify the privacy policy at any moment.

27.2.    The Operator reserves the right to request that the User provides all complimentary information that isn’t specifically mentioned in the privacy policy. The User will be informed of the reasons that this information is required.

27.3.    The Operator reserves the right, in certain circumstances, to provide certain details to the relevant authorities should the law, the state or a regulatory body require it. Notwithstanding the dispositions in the privacy policy, this right to provide personal data to the authorities, or those organisations whose aim is to investigate cases of money-laundering, fraud and any other criminal activity, will be exercised to the extent that is required by law.

28.          Applicable law and competent jurisdiction

28.1.       The execution, performance and interpretation or any other question relating to these Terms of Use are governed by the laws of Belgium.

28.2.       The courts of Brussels have jurisdiction but the Operator reserves the right to summon the User before the courts of the User's country.

29.          Language Clause

Should there be any conflict between the French, Dutch and English versions, the French version will be priority of interpretation.